Customer Support

Customer Support

Can I track my order?

Yes. Once your order has shipped, you will receive a confirmation email with a UPS  tracking number. You may use this number at UPS.com to follow your delivery. If you do not receive a shipping confirmation email, please contact us at info@frenchbarrelettes.com.

Do I have to pay customs and taxes (outside the US)?

At this time, we ship exclusively within the United States as we focus on building our brand. 

Can I place an order without an account?

Yes. You may check out as a guest. However, creating an account provides a more seamless experience. With an account, you can easily track your orders, view your complete order history, and manage your details all in one place.

Can I review my order history?

Yes. Simply log in to your account or provide an order number to review your complete order history.

What forms of payment do you accept?

We accept all major credit cards, including Visa, MasterCard, Discover, and  American Express. We also accept PayPal, Apple Pay, Shop Pay, and Google Pay. 

Shipping

Do you ship to PO/APO/FPO addresses?

No. At this time, we do not ship to PO Boxes, APO, or FPO addresses.

What is your Shipping Policy?

We are pleased to offer complimentary UPS Ground shipping on all US orders. Our team typically requires 1–2 business days to prepare and pack your order. During promotional periods or holiday weeks, please allow up to 5 business days. Once shipped, you will receive a confirmation email with tracking details.

What happens if I enter the wrong shipping address?

Please double-check your shipping details at checkout, as orders begin processing quickly. If you realize you’ve made a mistake, email us right away at  info@frenchbarrelettes.com and we’ll do our best to update it before your order ships. If it’s too late to make changes, the order may be returned to us by UPS. Once it arrives back at our warehouse, you can choose to have it reshipped to the corrected address or to receive a refund. In either case, a standard restocking fee will apply. All returns must be in the original, unopened French Barrelettes presentation box, with all contents and packaging intact, and shipped back using the prepaid UPS Ground label we provide.

Can I place an order without an account?

Yes. You are welcome to check out as a guest. However, we recommend creating an account for a more seamless experience. With an account, you can easily track your orders, view your complete order history, and manage your details all in one place.